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The Content Matters Podcast - Season 8

Welcome to season 8 of the Content Matters Podcast. This season, we're continuing our deep dive into all things related to content operations, including content strategy, information architecture, technical publishing, and more.

Sponsored by  Discover CX by Ingeniux, a suite of solutions for delivering customers portals, help docs, and customer success sites. .

March Susan Yorke (1)

Turn Your Tech Docs into a Strategic Business Advantage

Susan Kraft-Yorke of Kraft Consulting joins the Content Matters Podcast on March 3rd to discuss how your organization can take control of your technical documentation and turn it into a strategic business asset. We’ll talk about building an ROI case for documentation, including the phases of an initiative (and their costs), how to talk to CFOs and business leaders, and the metrics that matter. Plus, Susan will explain a “test” to assess your organization’s IA maturity/readiness.

 

Register to watch it live


Episodes 

Feb26 hannah

February- Hannah Kirk

In this episode of the Content Matters Podcast, we talked with Hannah Kirk, an experienced content strategist and technical writer, and Founder of Hannah Kirk Consulting, about what it really takes to build a documentation function inside tech organizations. Hannah shares how she created documentation departments, aligned engineers and non‑writers around shared standards, and set up the tools and infrastructure that make content sustainable.

We also explored how technical writing has (and hasn’t) changed over the last 10 years, how AI is being introduced into documentation workflows, and where content strategy, structured content, and technical writing all intersect.

Watch or listen on-demand.

March Susan Yorke (1)

March - Susan Kraft-Yorke

Susan Kraft-Yorke of Kraft Consulting joins the Content Matters Podcast on March 3rd to discuss how your organization can take control of your technical documentation and turn it into a strategic business asset. We’ll talk about building an ROI case for documentation, including the phases of an initiative (and their costs), how to talk to CFOs and business leaders, and the metrics that matter. Plus, Susan will explain a “test” to assess your organization’s IA maturity/readiness.

 

Register to watch it live

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April - TBD

up-coming

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May - TBD

 

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June - TBD

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July- TBD

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August - TBD

 

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September- TBD

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October- TBD

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November- TBD

 

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December - TBD

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TBD

About the Podcast

The Content Matters Podcast is a monthly podcast sponsored by Ingeniux. We interview experts across content strategy, content operations, customer experience, marketing, and more. 

Our goal is to dive into the information we all need to create great content-rich experiences, whether it's for technical publishing, web experiences, or customer experience. 

The podcast is hosted by Barb Mosher Zinck.

 

Listen to Past Episodes Right Here

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Our Podcast Process

We livestream the podcast on LinkedIn once a month.  Episodes run 30-45 minutes in length. A separate video and audio version of the podcast are created post-production alongside the episode Show Notes.

Know someone who would be a great guest? Send us an email.

Subscribe to our newsletter for podcast updates

Ingeniux publishes a monthly newsletter sharing podcast updates, along with content focused on content strategy, content operations, customer experience, and content marketing. Subscribe to keep updated. 

A Bit About Discover CX by Ingeniux

We launched Discover CX by Ingeniux to provide documentation teams and CX leaders with new cloud-based content tools built for todays collaborative publishing. With our CCMS, plus headless and portal delivery solutions, brands now have an end-to-end platforms for authoring, managing, and delivering customer content.

See DiscoverCX in Action - request a demo 

The Content Matters Podcast is proudly sponsored by DiscoverCX by Ingeniux. Visit us at Discovercx.com