The Content Matters Podcast - Season 7
Welcome to season 7 of the Content Matters Podcast. We're excited to delve in topics this season like content strategy, content operations, and technical communications. We have a great line up of experts to help.
Sponsored by Discover CX by Ingeniux, a suite of solutions for delivering customers portals, help docs, and customer success sites. .
On the Podcast for March- Frank Miller
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In this episode of the Content Matters podcast, we sit down with Amber Swope, Founder of DITA Strategies, to explore the critical role of information architecture (IA) in technical and product documentation. Amber shares insights on how a strong IA foundation enhances intelligent authoring, supports structured content strategies, and evolves with organizational maturity.
Topics to discuss:
The different roles within information architecture and how they contribute to content success
- How IA impacts intelligent authoring and structured content workflows
- IA maturity models—what they are and what each stage unlocks for your organization
- The role of IA in a DITA implementation and how to set up for success
- The potential impact of generative AI on information architecture
Whether you're working with DITA, optimizing your content strategy, or exploring AI-driven documentation, this conversation is packed with valuable insights from one of the top experts in the field.
Up Coming Episodes
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February - Noz Urbina
Truth Collapse: When AI's are Participants in Culture
We dive into how artificial intelligence is reshaping our ability to determine truth and make sense of the world around us. From social media algorithms to conversational and generative AI, these technologies aren't just channels for human interaction – they're influencing and becoming part of the conversation itself.
Truth Collapse is the outcome of AIs eroding our ability to communicate, make decisions, and even understand ourselves. Noz Urbina, Founder & Omnichannel Strategist, Urbina Consulting, joins us on the Content Matters podcast to explain what Truth Collapse means, how it’s present in our society today, and the boundaries we need around AI technologies and their impact.
.png?width=1500&height=1500&name=Frank%20Miller%20(1).png "Frank Miller (1)")
March - Frank Miller
The Time is Right: Implementing Structure Through Content Delivery
Frank Miller, President and Founder of Ryffine, a technical communications consultancy, is joining the Content Matters Podcast on March 20th to share a new approach to adopting structured content. One that helps you lower your risk and shows some early wins to prove the value of technical content.
We'll talk about:
1. The growing demand for structured content as a business-critical asset
2. How the AI revolution has validated the structured content approach
3. Using Content Delivery Platforms (CDPs) as a practical gateway to structured content adoption
4. Why the delivery-first implementation strategy is more viable than ever before
5. Measuring success with quick wins while building toward comprehensive structure
April - Amber Swope
Unlocking the Power of Information Architecture
In this episode of the Content Matters podcast, we sit down with Amber Swope, Founder of DITA Strategies, to explore the critical role of information architecture (IA) in technical and product documentation. Amber shares insights on how a strong IA foundation enhances intelligent authoring, supports structured content strategies, and evolves with organizational maturity.
Topics to discuss:
The different roles within information architecture and how they contribute to content success
How IA impacts intelligent authoring and structured content workflows
IA maturity models—what they are and what each stage unlocks for your organization
The role of IA in a DITA implementation and how to set up for success
The potential impact of generative AI on information architecture
Whether you're working with DITA, optimizing your content strategy, or exploring AI-driven documentation, this conversation is packed with valuable insights from one of the top experts in the field.
May - Latane Conant
June - Noz Urbina
July - Larry Swanson
About the Podcast
The Content Matters Podcast is a monthly podcast sponsored by Ingeniux. We interview experts across content strategy, content operations, customer experience, marketing, and more.
Our goal is to dive into the information we all need to create great content-rich experiences, whether it's for technical publishing, web experiences, or customer experience.
The podcast is hosted by Barb Mosher Zinck.
Listen to Past Episodes Right Here
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Our Podcast Process
We livestream the podcast on LinkedIn once a month. Episodes run 30-45 minutes in length. A separate video and audio version of the podcast are created post-production alongside the episode Show Notes.
- Show Notes and Video on the Content Matters Podcast Page
- Show Notes and Audio versions on your favorite podcast host (Apple, Spotify, Spreaker, and more)
A Bit About Discover CX by Ingeniux
See DiscoverCX in Action - request a demo
The Content Matters Podcast is proudly sponsored by DiscoverCX by Ingeniux. Visit us at Discovercx.com